Frequently Asked Questions
For more information or for any questions not listed, please call MDLIVE at 1-800-400-6354
General Information
- MDLIVE is a telehealth service where can visit with board-certified doctors and mental health professionals by video or phone. MDLIVE is a low-cost, convenient option for non-emergency medical conditions, and behavioral health services. MDLIVE doctors are available 24/7/365 to diagnose and treat urgent care needs and can have a prescription sent directly to your pharmacy, if appropriate. Appointments must be scheduled for behavioral care visits.
- MDLIVE is available anywhere in the United States**. The network of certified professional and credentialed providers will be available to you based on the US state you are located. MDLIVE makes sure that each provider is fully licensed to practice medicine in your state. **In Arkansas and Idaho, an initial telemedicine consultation must be completed via secure video. Thereafter, subsequent consultations may be completed via phone.
- All MDLIVE doctors are U.S. board-certified and specially trained to deliver care virtually to treat a wide range of patients and conditions. MDLIVE doctors have an average of 15 years of experience and most practice in-person care along with telemedicine-based care.
- Yes, MDLIVE is safe and private. MDLIVE is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected provider and your pharmacy of choice.
- [COMPANY NAME] customers and covered dependents with medical coverage are eligible to use virtual care.
- While some of our providers speak other languages, MDLIVE services are currently only available in English and Spanish.
- Here’s how to get started:
1. Activate your account
2. Sign-in using this website or download the MDLIVE mobile app.
Alternatively, you can activate your account and request a visit by phone 24/7. Just call toll-free 1-800-400-6354 to speak with an MDLIVE customer service representative
Medical Care with MDLIVE
- Your primary care physician is unavailable
- You need care at any time of day or night, including weekends and holidays
- You are considering an ER or an urgent care center for a nonemergency medical issue
- You need to request prescriptions or get refills
- You are traveling and in need of medical care
- Acne
Allergies
Cold/Flu
Constipation
Cough
Diarrhea
Ear
Problems
Fever
Headache
Insect Bites
Nausea
Pink Eye
Rash
Respiratory Problems
Sinus Infection
Sore Throats
Urinary problems/UTI (*Females only)
Vaginitis
Vomiting- Minor children can receive medical care through MDLIVE. You may select a pediatrician from the MDLIVE network to provide the care. A parent or legal guardian must participate in the consultation between the physician and a minor child.
MDLIVE cannot provide care for children under three with a fever or children under twelve with ear pain.
- A typical medical care visit is about 10 minutes long.
- Minor children can receive medical care through MDLIVE. You may select a pediatrician from the MDLIVE network to provide the care. A parent or legal guardian must participate in the consultation between the physician and a minor child.