Frequently Asked Questions

For more information or for any questions not listed, please call MDLIVE at 1-833-791-2188

General Information

What is MDLIVE?

MDLIVE is a telehealth service where you can visit with board-certified doctors. MDLIVE is a low-cost, convenient option for non-emergency medical conditions, and behavioral health services. MDLIVE doctors are available 24/7/365 to diagnose and treat urgent care needs and can have a prescription sent directly to your pharmacy, if appropriate. Appointments must be scheduled for behavioral care visits.

Where is MDLIVE available?

MDLIVE is available anywhere in the United States**. The network of certified professional and credentialed providers will be available to you based on the US state you are located. MDLIVE makes sure that each provider is fully licensed to practice medicine in your state. ^**In Arkansas and Idaho, an initial telemedicine consultation must be completed via secure video. Thereafter, subsequent consultations may be completed via phone.

Who are the MDLIVE doctors?

All MDLIVE doctors are U.S. board-certified and specially trained to deliver care virtually to treat a wide range of patients and conditions. MDLIVE doctors have an average of 15 years of experience and most practice in-person care along with telemedicine-based care.